One of our clients is hiring a Credit Operations agent. You will be in charge of solving customer queries, handling incoming and outgoing calls, processing matured and early-terminated lease agreements, preparing and issuing customers letters, filing and archiving.

Duties

As a Credit Operations Agent, you will:

• Perform error free operations for a straight through process from the confirmation stage up to the registration/covering and post disbursement phases in order to enhance the customer journey post approval and ensure that Service Level Agreement is met and in line with internal policies.

• Ensure that Residual Value letters are sent to clients one month before maturity date.

• Prepare sales deed for Residual Value and Early termination for both Finance and Operating leases.

• Retrieval of files and lease agreements from filing and safe.

• Ensure that cheques are being dispatched to suppliers within established time frames.

• Ensure correctness of customer data on company systems when facilitating transactions.

• Ensure that controls and reconciliations are affected in a regular and effective manner.

Leasing:

• Prepare and release terms and conditions of lease agreement to clients within agreed SLA.

• Ensure correctness of KYC of client

• Prepare and release sales deed as required

• Follow up to ensure disbursement is effected

• Submission of VAT invoice

• Assist in the facilitation of change in plate number

Qualifications

Higher School Certificate

Experience

1 - 3 year past experience in financial services industry would be an advantage.

Skills

• Strong communication skills

• Effective management skills

• Multi-tasking skills